Refund and Returns Policy

At Craze Cricket, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and return policy to ensure your peace of mind. Here’s what you need to know:

• 30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Please note that the item must be unused, in its original packaging, and in resalable condition to be eligible for a return.
• Easy Returns Process: To initiate a return, simply contact our customer support team within 30 days of receiving your order. Our team will provide you with a return authorization number and instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
• Refund Processing: Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment used for the purchase. Please note that shipping and handling charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.
• Exchanges: If you would like to exchange your item for a different size, color, or model, please contact our customer support team to arrange for an exchange. We will process your exchange as quickly as possible, subject to product availability.
• Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on the nature of the issue. Please provide photos of the damage or defect to expedite the resolution process.
• Exceptions: Some products may be non-returnable or subject to specific return conditions due to hygiene reasons or manufacturer restrictions. Please refer to the product description or contact our customer support team for more information.
• Customer Satisfaction: Your satisfaction is our top priority, and we are committed to providing exceptional customer service at every step of the process. If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us.

Thank you for choosing Craze Cricket. We appreciate your business and look forward to serving you again in the future!”